Customer Retention
- LL - Asking a customer to edit their bad review
- LL - TSM - TOO FAT/OLD/UGLY/ETC
- LL - TSM - NOT OLD ENOUGH (18-20) DON’T GO TO BARS/CLUBS
- LL - TSM - SAVING MYSELF FOR MARRIAGE
- LL - TSM Welcome calls
- LL - Main mail box spam check process
- LL - What do to when a customer finds a typo or mistake in marketing material or website
- LL - Escalations Team: Cancel or Hold a shipment in PB
- LL - Customer Happiness Methods that will Help us Succeed
- LL - Customer Complaint about multiple product offers (response)
- LL - Customer Complaints, Closing the Loop
- LL - Comping Access
- LL - HB Declined order call recording process
- LL - Apology for poor experience
- LL - Asking for feedback
- LL - Tourist spots for rapport building
- LL - TSM - Re: Hey Man!
- LL - Processes to Collect Information
- LL - Hardship Request Process
- LL - Refund request for product purchase less than 48 hours after sale