QA Customer Transaction Handling
- LL- Call Handling Behavior Description
- LL - Indound, Outbound, Ticket, sales Description
- LL - QA First Session
- LL - Call Resolution - Problem solving
- LL - What makes a great phone call?
- LL - Email Reviews, How to provide FCR
- LL- Empathy Calls / Chat
- LL - Chat handling guidelines
- LL - Other Call Taking Considerations
- LL - Inbound Phone Script, QA, WOW, FCR
- LL - What to say when returning a call
- LL - QA Evaluation Forms
- LL - Language and Customer Happiness
- LL- Empathy and Acknowledging Statements
- LL - Customer Happiness QA, KPI and management plan
- LL - Return Tracking Received Process