Customer Retention
- LL - Escalated Cases and Procedure
- LL - Customer Happiness Team Discounting Guidelines
- LL - WOW and Value Statements
- LL - Happiness Survey Follow Up Procedure
- LL - Responses to common complaints
- LL - How to handle escalated cases beyond your capacity
- LL - Empathy and how it relates to Customer Happiness
- LL- Empathy Calls / Chat
- LL - TSM Pending Tickets
- LL - Fraud claims/calls from banks or card issuers and how to resolve
- LL - How to recognize an upset customer
- LL - How to acknowledge customer concern - and why you must
- LL - Implement these Empathy Examples
- LL - Health Brand upsell cancel rebuttal
- LL - Language and Customer Happiness
- LL - VIP Welcome Call Process
- LL - Cost complaint Strategy
- LL - TSM - NO TIME TO GO THROUGH MATERIALS
- LL - Protecting the privacy of the customer
- LL - Personal Empathy