Managers
- LL - KPI & SLA - Team Stats Monthly Summary Procedure
- LL - Call Center 101 for managers
- LL - Off Boarding Checklist
- LL - Empowering support center agents webinar
- LL - Managing people remotely webinar
- LL - 10 Ways to Reduce Average Handling Time (AHT) in the Contact Centre
- LL - Call Centre Helper Webinar Replay: How To Give Excellent Customer Service For Vulnerable People
- LL - 25 ways to motivate
- LL - HeroCo CH-OP-S Policies We follow
- LL - Call Center Terminology
- LL - Customer Happiness QA, KPI and management plan
- LL - Asking a customer to edit their bad review
- LL - HelpScout Customer Service Training
- LL - TSM Check Refund Procedure
- LL - Manager TCP management
- LL - Business Decline Tasks - What to do when we aren't busy
- LL - TCP Timekeeping Responsibilities