LL - TCP Timekeeping Responsibilities
**Purpose:**
This SOP outlines the responsibilities for managing timekeeping tasks, including leave approvals, sudden outages, missed punches, and time clock adjustments, to ensure accurate and efficient record-keeping.
**1. Approving Leave Requests:**
- **Manager Responsibilities:**
- Review and approve leave requests found in their TCP dashboard's Pending Time Off Requests widget.
- **Administrator Responsibility (Handled by Elana)**
- Process requests submitted less than two weeks in advance (which may show up in the Pending Time Off Requests for Manager Approval), including last-minute call-outs due to emergencies.
- Verify the accuracy of submitted request by consulting with the relevant employee and their manager if necessary.
- **HelpDesk Responsibilities (Handled by Pam):**
- Ensure accurate adjustments are reflected in the HelpDesk Agent Tracker system as needed.
**2. Handling Sudden Outages (e.g., illness, power/internet outages):**
- **Manager Responsibilities:**
- Review and tag emails found in the Attendance mailbox of HelpScout
- **Administrator Responsibilities (Handled by Elana):**
- Manage and adjust the hours portion of the timekeeping records for sudden outages reported.
- Verify the accuracy of submitted outage by consulting with the relevant employee and their manager if necessary.
- **HelpDesk Responsibilities (Handled by Pam):**
- Ensure accurate adjustments are reflected in the HelpDesk Agent Tracker system.
**3. Missed Punches and Time Clock Adjustments:**
- **Manager Responsibilities:**
- Review and tag emails found in the Attendance mailbox of HelpScout.
- **Administrator Responsibilities (Handled by Elana):**
- Address and resolve missed punches and time clock adjustment requests.
- Verify the accuracy of submitted corrections by consulting with the relevant employee and their manager if necessary.
- Update the timekeeping system to reflect accurate records.
- **HelpDesk Responsibilities (Handled by Pam):**
- Ensure accurate adjustments are reflected in the HelpDesk Agent Tracker system as needed.
Notes:
- Managers should escalate any complex or unclear cases to the HR Manager for resolution.
- Employees are responsible for promptly reporting missed punches, outages, or other timekeeping issues via email and Slack workflow.
- Regular audits will be conducted to ensure compliance with the timekeeping policies and accuracy of records.
**Contact Information:**
For questions or assistance with timekeeping issues, please contact Elana via Slack or at elana@theheroco.com