Call Training & Processes
- LL - Call Next Process
- LL - HelpScout Voicemail Ticket Process
- LL - VIP Welcome Call Process
- LL - Handling Bank Calls
- LL - Courtesy Call Recording Process
- LL - Customer Complaint about multiple product offers (response)
- LL - DialPad How to make a call
- LL - TSM - Call next Process
- LL - Customer has no email address
- LL - The art of persuading customers over the phone
- LL- Empathy Calls / Chat
- LL - How to handle escalated cases beyond your capacity
- LL - Escalated Cases and Procedure
- LL - How to recognize an upset customer
- LL - Who is "The Social Man"?
- LL - HB Live Courtesy Call Process
- LL - CeraLift VIP Free Bottle Courtesy Call Process
- LL - TSM 100% Call Examples
- LL - International Calling
- LL - Maintaining PCI Compliance (Policy)