Chat Training & Processes
- LL - All about chat
- LL - Chat Training Checklist
- LL - How to accept a chat
- LL - Chat action items
- LL - How to make self Available for chats
- LL - How to transfer ownership of chats
- LL - Chat handling guidelines
- LL - DML CeraLift Facebook Ad responses
- LL - Responding to Emotive SMS messages
- LL- Empathy Calls / Chat
- LL - How to handle escalated cases beyond your capacity
- LL - Escalated Cases and Procedure
- LL - How to recognize an upset customer
- LL - Handling Bank Calls
- LL - Chargeback or Dispute filed script