LL - CeraLift VIP Free Bottle Courtesy Call Process

CeraLift VIP Free Bottle after 3rd month Campaign Details: .

Who are we sending a recorded message to? All orders of CeraLift on VIP (CID's:723 & PID's: 953 only) - 2 weeks after order is placed.
Why do we do courtesy calls? To Build a positive brand experience, build rapport, troubleshoot service issues and improve continuity.
Who is responsible to send the message? A member of the CH team will obtain a list of orders and set up the call campaign.
When will this task be performed? The task can be performed at any time because we can schedule the call to be placed on any day/time we choose.

Training video:

Resources needed to complete this task:

Access to the Call Tracker: - https://docs.google.com/spreadsheets/d/1L2yAUv45rINXIfRkIT5-bDjJPpojvHCwbXkFzK6fQzw/edit?usp=sharing
Sticky access
Ability to download a spreadsheet and basic sorting/working knowledge of spreadsheets.
Slybroadcast access - https://www.slybroadcast.com/ login: lori@theheroco.com pw vitalifi1

Pull the report from Sticky:
Log in
Click on customers, then select orders
Search:

CID 460
PID - for month one - 676 (charged on day 1 of purchase)
PID - month 2 - 985 (day 30)
PID - month 3 - 986 (day 60 with an additional free bottle)

5. Orders should populate for Ceralift subscription ($44.95/bottle)

6. Download these orders as a CSV

Open the download and paste it into the correct brand sheet on the tracker: https://docs.google.com/spreadsheets/d/1L2yAUv45rINXIfRkIT5-bDjJPpojvHCwbXkFzK6fQzw/edit?usp=sharing.
- This is important because we are sending a call 2 weeks after they place their order and we'll need to know which customers have already been called.
Sort the phone number column and remove + sign from in front of any phone numbers. Also, make sure phone numbers do not have dots between the numbers like 314.255.4613 - if so, remove the dots. The app accepts phone numbers that have (314) or dashes 314-255-4613 or even a solid string of numbers 3144552345.
Next, create a call campaign inside of slybroadcast.
Copy the column of phone numbers, and paste them into the Campaign you created inside the app.
Send or schedule the campaign. The call recording should arrive between 9 am and 5 pm CST hours.
Repeat this process for each brand/company separately.

How to create a campaign in slybroadcast:

Inside the slybroadcast app select "new campaign"
Name the campaign DML - DATE - CeraLift Extra Bottle
Enter the toll free call back number to the company:
- DML phone number 888-361-8645
Select the recording labeled: DML CeraLift Extra Bottle Reminder
Paste in the phone number list for only that brand.
Schedule the campaign to send - at 1:30 PM CST the same or next day.

Initial call Recording:

Hi, this is Lori with the customer happiness team at Del Mar Labs. I just wanted to call & congratulate you again on investing in yourself with CeraLift. You're joining the thousands of women who’ve totally transformed their beauty and health from the inside out with Del Mar products! As a member of our VIP+ subscriber program, you get up to 40% off all your subscription orders, special access to flash sales and others perks-- AND don't forget you'll be receiving a FREE extra bottle of Ceralift after your THIRD monthly order! Anyways, I wanted to say thank you again, not just for being a loyal customer, but for being committed to yourself. If you have any questions, we'd love to hear from you. You can always reach us at mail@delmarlaboratories.com or 1-888-361-8645 Bye!