LL - Customer has no email address
View video: https://www.loom.com/share/26e489eb25f84e2cbf70ad3fc627a503
Our databases register each customer by email address rather than by name. For this reason we must have a unique email address for each customer.
IF CUSTOMER INDICATES THAT THEY HAVE NO EMAIL ADDRESS:
Your response should be: “No problem, I understand. If you are concerned about having your email used for spam. I want to assure you that we protect the privacy of your information. I can opt you out of marketing emails, but without a valid email address our customer service team will not be able to communicate with you about your order, you will not receive a receipt or confirmation of your shipment. Is there a friends email you can use so you can get communications about your order?"
IF CUSTOMER STILL SAYS THEY HAVE NO EMAIL:
Enter the following information in the field:
first name.last name.phone number@noemail.com
Examples:
john.smith.7195552345@noemail.com
john.adams.2105551212@noemail.com