LL - HeroCo CH-OP-S Policies We follow

1. Live by the HC-CH-OP-S Core Values:

2. Always Reflect the HC-CH Culture

3. Have A Quiet Workspace:

You should have a quiet work environment without any conflicting responsibilities during your scheduled work shift.
Your workspace should be free from distractions.
Please avoid having background noise during phone calls.

4. Tools:

You should have an up-to-date computer Windows 10 or newer, or macOS Mojave or newer, with/ antivirus protection, and Malwarebytes.
Chrome browser.
Have high-speed internet (minimum) 50 Mbps or better with a backup.
Working camera and microphone - the camera should be on during training/meetings.
Headset with Microphone.
Tools upkeep is the responsibility of the team member. Please troubleshoot technical issues and do updates during off-work hours.

All CH/OPS/SR Team Members should clock in/out using the TCP app as well as check in with your team via Slack when your shift begins and ends, and when you go on break and return from break.

Breaks:

Everyone gets a 30-minute lunch/dinner break and 2 short 15-minute breaks every 8 hour shift. You do not have to clock out when taking a break - breaks are paid.
When you leave and return from break, you should alert your team via Slack. This is done in your team Slack Channel.
Lunch/Dinner breaks that exceed 35 minutes are considered unexcused absences. Short breaks that exceed 20 minutes are also unexcused.
- If you do not return from break on time, the HelpDesk will ping you via Slack. If we do not hear from you within 15 minutes, you will be clocked out at the time your break was due to end.
- The HelpDesk will contact you and your manager via Slack to notify you that you’ve been clocked out. You will need to clock in again when you return.
- If you know you need to take an extended break, please alert your manager and helpdesk, so they know when to expect you to return. Keep in mind that you will still be clocked out at the time your break was due to end.

6. Holidays:

US-based W2 employees are on paid holiday hours for the holidays listed below.
If you live outside the US, please contact your manager if you'd like to work on one of the holidays listed as optional for contractors.

7. Have Fun