LL - Business Decline Tasks - What to do when we aren't busy

During slow times with your remote customer service team, you can:

1. Training and Skill Development: Offer online training sessions or workshops to enhance their customer service skills, sales techniques, or product knowledge.
2. Team Building Activities: Organize virtual team-building activities like trivia games, virtual escape rooms, or online team challenges.
3. Knowledge Sharing Sessions: Host knowledge-sharing sessions where team members can share best practices, tips, and tricks with each other.
4. Professional Development: Encourage team members to work on certifications or courses related to their roles or personal development.
5. Feedback and Coaching: Provide individual coaching sessions or team feedback sessions to discuss performance, goals, and areas for improvement.
6. Project Work: Assign small projects or tasks that team members can work on collaboratively, such as creating training materials or improving customer support processes.
7. Cross-Training: Offer opportunities for team members to learn about different roles within the company through shadowing or cross-training initiatives.
8. Wellness Activities: Organize virtual wellness activities like yoga sessions, mindfulness exercises, or wellness challenges to promote work-life balance and well-being.
9. Goal Setting and Planning: Use slow times to review goals, set new targets, and strategize for upcoming busy periods.
10. Recognition and Appreciation: Take the time to recognize and appreciate team members for their hard work and achievements through virtual awards or shout-outs.

"WOW" calls -

• welcome calls - call customers whose orders just shipped and let them know,
• call first time customers and welcome them
• call repeat customers and thank them

Decline calls - call customers whose order/s declined and get permission to reprocess them

Subscription rebooting - call customers whose subscriptions have lapsed and get them started again

Have a team meeting

• training
• coaching
• something fun

These activities can help keep your remote customer service team engaged, motivated, and continuously improving, even during slower periods of work.