LL - Health Brand upsell cancel rebuttal

Customers who order an initial package without VIP are met with 1 upsell offer and 1 downsell offer before they reach the end of the checkout process. 

People often request to cancel their original order after taking advantage of the discounted upgrade. The prices for the additional bottles is dependent on them placing that first order to begin with, and they are getting significant savings. Because of this, we cannot honor their request to cancel the 1 bottle order. 

Since we never want to give a No without a solution, here's what you Can do:

Offer to cancel the upgrade, and switch the initial order to a VIP subscription.   The benefit of choosing this solution is locked-in savings. 

If it's not working for some reason, we stand behind our refund promise. 

VIP membership is 100% free, and they can cancel at any time with no hassle. We also send that helpful upcoming shipment reminder a few days before their refills are packed up so if they forget - and want to cancel at that time - they can do so and not have to worry about more being billed or sent unless they want it. If they cancel too late, we're still going to take excellent care of them.