LL - Implement these Empathy Examples

We sincerely appreciate your feedback

I'm very sorry 

I completely understand 

I can understand how frustrating it is when ...

I realize how complicated it is to…

I cannot imagine how upsetting it is to…

I know how confusing it must be when…

I’m so sorry to hear that

I hate that you had to make this call today.

I’m glad you contacted us today so we can take care of this right away.

It’s perfectly understandable that you’re very upset about what’s happened.

We don’t like to see our customers upset and inconvenienced. We always strive to create a positive customer experience.

I can see how important this is to you.

I know this process can be confusing.