LL - What to say when returning a call

What should you say when making a return call?

What you say depends largely on the customer's request, but here are some guidelines to follow. Whether you speak with the person who leaves a voicemail, here are the things you should include.

please view the call next - voicemail procedure guidelines as well: https://the-hero-co-ll.helpscoutdocs.com/article/320-ll-voicemail-missed-call-procedure

Identify yourself and our company: " Hi, this is Lori with Vitalifi. "

Who are you calling for? "This is a message for (CUSTOMER NAME)" 

Why are you calling? "I'm returning your "call" or "I received your email" about (XXXXX <------customer request) "

What did you to do resolve the request? "I just wanted to let you know that I "canceled your order" and I've sent you return instructions via email."

Is there anything else the customer needs to do? "all you need to do, is access the return instructions in the email I've sent you and send back the unopened bottles you no longer need". 

Inform the customer that you will send an email: "As I mentioned I've also sent you an email outlining all of this"

Leave your contact information: "if you have any questions feel free to give us a call back at (NUMBER) or just reply to my email" 

Friendly Closing: " Thanks again for choosing Vitalifi. Have a great day! "