LL - Customer Happiness Methods that will Help us Succeed

• Use empathy!
• Go above and beyond to make the customer happy. 
• Follow through on what you promise the customer. 
• Make sure anyone who wants to be put on a Do Not Email or Do Not Call list is taken care of quickly
• In terms of physical fulfillment - when there’s a question about someone’s order, midway down the LimeLight order page, you’ll see a tracking number. You’ll know whether or not the tracking number is supposed to be there based on a truck icon.
• Place your customer notes in the same place where everyone knows where to look --> HelpScout - on the ticket
• Utilize beneficial tracking info in Sticky - there’s usually some information in there that isn’t available in other databases, for example, posting of detailed nature of the transaction… If you can see this transaction was placed on a windows xp box, prob. some indication this person is not technically inclined
• Save the Sale Strategies
• Deep Discounting
• Even Steeper Discounting
• A free product
• There are ways to compensate for problems happening.  One idea is to ship out a special batch based on a conversation with the client, saying, “I’m sorry this one didn’t work out like you expected” Ship them a different product they might like to try as a surprise, then add a note to phone up the customer, “Hey hopefully you got the 2 bottles we agreed to on that call in recompense for the situation being horrible, btw wanted to talk to you about this, opportunity for an upscale or subscription” … coupon codes or other special offers - let the customer service team change the price