LL - HB Declined order call recording process

Training video:

(Need)

Resources needed:

Declined Order Call Tracker - https://docs.google.com/spreadsheets/d/1auPkHs1hddVoPAVfTJoqbnrIrh4ZIf7dHwR70P1Zmog/edit?usp=sharing
SI and Shopify logins
Slybroadcast - https://www.slybroadcast.com/ login: lori@theheroco.com pw vitalifi1

Details:

Declined Order Call Campaign - All unprocessed Health Brand Orders

Who are we sending a message? All health brand company declined orders (with phone number)
Why? To Build a positive brand experience, troubleshoot service issues, and reprocess orders.
Who is responsible? A member of the CH team will obtain a list and set up the call campaign
When will this task be performed? Daily M-F between the hours of 9 am 5pm CST.
Steps:

Obtain the declined order list from SI and Shopify.
Download the list for each company separately.
Separate the One Time Delivery Order declines from the Subscription declines (we'll send a different message to OTD vs SUB)
Paste the list onto a sheet in the
https://docs.google.com/spreadsheets/d/12BPlakuOb4sOFaJdJUPYxK_fOurQtpOA6DJglbZF2es/edit?usp=sharing
Remove duplicate numbers, fix errors, and remove "1" from the beginning of any US phone numbers.
Copy the list of phone numbers, to paste into the Campaign you created inside the app. (see training video above)
Inside the app select "new campaign"
Name the campaign (Company TYPE Declines) (Date of the list) example: DML OTD Declines 4.9.20 or DML SUB DECLINES (DATE)
Enter the toll free call back number to the company. example: DML phone number 8883618645
Select the appropriate DML Decline recording (OTD vs SUB)
Paste in the DML phone number list
Schedule or send the campaign
Repeat this for each company separately

6. The recordings are already saved in the sly broadcast app.

Examples:

VFI OTD declines

-“Hi this is Lori with Vitalifi. I’m calling to let you know that unfortunately the order you recently placed with us did not process. Please call me back at 1-844-209-3227 so I can help you reprocess the order and get your package shipped out to you. Again, the number is 1-844-209-3227

VFI SUB declines

- Hi, this is Lori with Vitalifi. I'm calling to follow up about your ongoing monthly subscription. I think we have an outdated or expired credit card on file because your recent order didn't process. Please call me back at [1-844-209-3227 so I can help you get it updated and get your order shipped out to you. Again, 1-844-209-3227

DML OTD -“Hi this is Lori with Del Mar Laboratories. I’m calling to let you know that unfortunately the order you recently placed with us did not process. Please call us back at 1-888-361-8645 so we can help you reprocess the order and get your package shipped out to you. Again, the number is 1-888-361-8645
DML SUBS - Hi, this is Lori with Del Mar Laboratories. I'm calling to follow up about your ongoing monthly subscription. I think we have an outdated or expired credit card on file because your recent order didn't process. Please call us back at 1-888-361-8645 so we can help you get it updated and get your order shipped out to you. Again, 1-888-361-8645

SCS OTD declines

-“Hi this is Lori with Sun Coast Sciences I’m calling to let you know that unfortunately the order you recently placed with us did not process. Please call us back at 1-888-281-6816 so we can help you reprocess the order and get your package shipped out to you. Again, the number is 1-888-281-6816

SCS SUB declines

- Hi, this is Lori with Sun Coast Sciences. I'm calling to follow up about your ongoing monthly subscription. I think we have an outdated or expired credit card on file because your recent order didn't process. Please call me back at 1-888-281-6816 so I can help you get it updated and get your order shipped out to you. Again, 1-888-281-6816

TSM initial declines -

-“Hi this is Lori with The Social Man dot com. I’m calling to let you know that unfortunately the order you recently placed with us did not process. Please call us back at 1-888-405-1915 so we can help you reprocess the order and get Christian's info out to you. Again, the number is 1-888-405-1915. you can also reach us at mail@thesocialman.com - thanks and have a great day.