LL - Asking for feedback

By consistently asking for feedback, our goal is to help improve our service, our product and the customer experience. Please encourage your customer to provide additional feedback about their experience.

If a customer has a complaint, doesn't like a product, requests a refund or return please encourage them to provide additional feedback about their experience. By asking for feedback, our goal is to help improve our service, our product and the customer experience. We do not want to make them feel pressured or that we are attempting to avoid cancelling or issuing a refund, so please choose your verbiage carefully. If they are hesitant, please say "We'd love to hear your feedback about xxxx - if you'd prefer to email your experience to mail@vitalifi.me that would be great!"

#1 Remember our return policy is "no questions asked" so please be careful HOW you ask for feedback and always offer the return instructions when a customer asks for a refund.

It's not appropriate to ask "WHY do you want a refund?" When we use the term "why - - ? " the customer may think we will only refund them if they answer the question correctly. In reality there is no correct answer to "why?" because we will refund them regardless of their answer, 100% of the time.

#2 Instead say something like: "Thank you for your email, I'm happy to issue you a refund and am including our return instructions below. Because (OUR COMPANY) desires to provide the very best service possible do you mind providing feedback about your experience? What made you change your mind? Is there something we can change or do differently to improve your experience?