New Hires - Getting started
- LL - Empathy and how it relates to Customer Happiness
- LL - How to acknowledge customer concern - and why you must
- LL - Sticky & Shopify Training Test Order Placement
- LL - How to make the New Hire Set Up Sheet
- LL - HB Saved replies for beginners
- LL - HB Training Emails
- LL - TSM Saved replies for beginners
- LL - TSM Training Emails
- LL - TSM - Coaches and their Programs
- LL - Customer Happiness QA, KPI and management plan
- LL - Time Clock Plus
- LL - TCP Time Off or Attendance Requests
- LL - TCP Mobile App (US only)
- LL - Missed a punch in TCP?
- LL - Ways we WOW our guests Lesson 9
- LL - The Benefits of good internal notes
- LL - Communication with Managers
- LL - WOW and Value Statements
- LL - Intro to KPIs