LL - HB Training Emails

Sun Coast Sciences

Subject: Guarantee

Hi,

I've been using BioShield for a month and haven't seen any changes. I was really hoping for results, that's why I bought so many bottles! What is your guarantee?

Subject: Caffeine content?

Hi,

I'm very sensitive to caffeine. What should I expect when taking your BioShieldMD?

Subject: Re: Address Verif Needed

Hello,

Thank you so much for reaching out to me to let me know about the address issue. I missed my apartment number, how embarrassing.

Here’s my full address. 123 Fake St. Apt 3B City, ST 55555

Thanks again, and how soon can I expect to receive my Immunity Box?

Subject: Where is my coupon code?

Hello,

I joined your VIP+ program, but never got my coupon. Can you please resend that to me? Are there any limits for what I can use that for?

Subject: How much curcumin?

Hi,

I'm already taking a curcumin supplement and I use turmeric regularly as a tea. How much is in your BioShield supplement, and is it safe for me to continue taking my other supplements and medications?

Subject: How can I take this?

Hi,

I have a hard time swallowing some pills. If Bioshield is too large for me, can I open it and take it mixed with something?

Subject: Shipping to UK?

Hi,

I am looking to place an order for your Bioshield+. I live in the UK.

Do you know what the situation is regarding potential customs charges?

Subject: Where are the downloads?

Hi,

I watched the Dr. Rosenbergs video and bought the supplements but never saw a link or way to download the 3 free charts and dietary ebookt that was promised. Can you send me the links?

Subject: Feedback - struggling

Hello Dr. Rosenberg,

Thank you for the email you sent me. I am 57 years old and have had arthritis in my hips and knees for the past 5 years. I can’t go on the hikes I used to love anymore, and it’s frankly exhausting. I hope your products can help me.

Subject: D3 source

Hello,

What is the source of D3 used in D3 shield? Does it contain animal products?

Thank you,

Morris DeCat

Subject: help

Hi Support team,

ForaThin doesn't seem to be working for me.... every time i take it i experience a lot of gas and bloating.

am i doing something wrong?

subject - upsell cancel

Hi SunCoast,

I just watched the video and purchased 6 bioshield for $198, then another offer for 6 more at a cheaper price.

Please cancel the first order - I just want 6 for the lesser price - i don't need 12 bottles!!

Thanks

Del Mar Laboratories

Subject - wrong order, poor service

Hello Del Mar,

my name is Lynette Schultz. I'm near twenty minutes probably from your office. I ordered a product order number 208-4624 I have waited over a week for your response to my email which I never received.

I was instructed that my order was on its way. Well, that order arrived just now and it's the wrong order!

I ordered six bottles of CeraLift with a Free HydraGlo but I receive a shipment for Elizabeth Garcia order number 208-4623 which was one bottle of the HydraGlo.

So now, I would like to know the status of my order and if this is the standard of your customer service in response to my email and my order shipment? I have questions about going further with my order, please return my call at anytime. I"m very disappointed in the quality of service at this point.

Subject: Is this normal?

Hi,

I started taking InnerLight and it gave me an upset stomach. Is that something that happens a lot for your customers?

Subject: Interested but have questions

Hello,

I’m interested in CeraLift, and I really hope this product works out. Do you have any reviews I can read?

How much will I save by signing up for auto-refill and how long does it take to be delivered?

Subject: How to order

Hi Del Mar,

I found you on facebook and I don't like buying things online from companies I don't know. Can I call you to place an order?

Subject: No results so far!

Hello,

I’ve been using CeraLift for two months, and I haven’t seen any improvement. I drink lots of water and eat healthy but nothing seems to be helping.

Subject: CollaPure interest

Hi,

I would like to buy CollaPure but I haven’t gotten my new debit card yet. Do you accept checks or another method of payment?

Subject: Guarantee

Hi,

I've been using CereLift for a month and haven't seen any changes. I was really hoping for results, that's why I bought so many bottles! What is your guarantee?

Subject: Re: Address Verification Needed

Hello,

Thank you so much for reaching out to me to let me know about the address issue. I missed my apartment number, how embarrassing.

Here’s my full address. 123 Fake St. Apt 3B City, ST 55555

Thanks again, and how soon can I expect to receive my Beauty Box?

Subject: Omega ingredients

Hi Del Mar Support,

I'm so thrilled to learn you now offer an Omega Supplement!

What are the ingredients and what kind of fish was used?

Subject: CeraLift and BP meds

Hello DelMar,

I'd like to use CeraLift but I'm not sure if I can take it with my blood pressure medication. Can you ask Dr. Chasan what he thinks?

Subject - missing package

Hi DML,

I have been waiting to receive my order so I could give them to my mother for a birthday gift. I still haven't received it yet and it has taken too long! Her birthday has come and gone and I am sad now. The tracking link you sent doesn't work. What should I do?

orders -

18711111-0

18712222-0

18713333-0

18714444-0

Subject: cancel

Hello,

I've been taking CollaPure for about 6 months and can no longer afford it.

Can you please cancel my recurring orders?

~harriet pinkston

Subject: product safety

Hello Dr. Chasan,

My name is Lolita and I've been wanting to use your products CeraLift and Collapure however I have breast cancer and I'm not sure if they will interact with my chemo therapy. What should I do?

Thank you so much,

Lolita

Subject: Collapure question

Hello Dr Chasan,

What are the complete ingredients in Collapure and how do you use it?

Also, is there a special diet to follow?

~Ginger Vitocheck