LL - HelpScout tutorials

HelpScout Tutorial videos are located in HelpScout by clicking the Life Preserver Icon in the upper right corner. 

See video for which tutorials will best fit your needs: https://www.loom.com/share/f0b5ea8aff2e4afea12c0ee156dc8263

https://secure.helpscout.net/getting-started-videos/#gfofdl1zlh

1. 5. Conversation Basics
2. 6. New Conversations
3. 7. Customer Profiles
4. 8. Reports

HelpScout Training 1 Dashboard tour - in depth https://www.loom.com/share/982a73f338784e7aa7fc3ba37ef7cfa4?sharedAppSource=team_library

HelpScout Training 2 - Email box, Customer Record Tour 

https://www.loom.com/share/c45e64af058341f883b815bcabc50839?sharedAppSource=team_library

HelpScout Training 3 - Email Functions

https://www.loom.com/share/e6870019d1db4931b661d1e568b8a7bf?sharedAppSource=team_library

Help Scout - How to insert a link to our Help Desk Docs

https://the-hero-co-ll.helpscoutdocs.com/article/303-ll-inserting-a-link-to-our-helpdesk-docs

Help Scout - Updating the Customer record

https://the-hero-co-ll.helpscoutdocs.com/article/765-ll-updating-the-helpscout-record

Help Scout - Creating a note or a phone conversation when the customer is not found in Help Scout 

https://the-hero-co-ll.helpscoutdocs.com/article/804-ll-making-a-note-entry-on-a-new-customer

Help Scout Training 4 - How to edit a customer profile, change the customer on a ticket, and merge tickets 

https://www.loom.com/share/0f6ef36babdb4e83910cac9de674e91f

Help Scout Training 5 -  Sending Test emails, Happiness Score, Signature

https://www.loom.com/share/c31da79476d14c1194fa10fef1d9caae

Help Scout - What to do if the customer has no email address

https://the-hero-co-ll.helpscoutdocs.com/article/1004-ll-customer-has-no-email-address