LL - Inserting a link to our HelpDesk Docs
Training video - https://www.loom.com/share/08de652b0a4a48749aca345381df2731
We have 2 sites with public facing articles:
Vitalifi https://vitalifi-help-desk.helpscoutdocs.com/
TSM https://the-social-man-help-desk.helpscoutdocs.com/
Our 3rd site - is for in-house use only and should not be inserted into public facing documents
https://the-hero-co-ll.helpscoutdocs.com/
Locating the URL
Step by Step Process:
- You'll need the URL to the site or article.
- To find the URL visit the "docs" tab inside HelpScout
- Select the site or any collection in the site
- Once you are directed to that collection
- Click on the settings ICON (the gear icon) and select "Site Settings"
- Next to Site Visibility click on "Visit Site" - this opens up the main site for viewing
- You can now retrieve the URL and where you need to.
- At this point you can also find the URL for any article, which can then be inserted into documents, posts, saved replies etc.