LL - DML/SCS/RME Post PayPal Payment Procedure

If a customer would like to pay through PayPal, they can send payment to all manual payments be sent to mail@suncoastsciences.com , paypal@radiant.me or orders@delmarlaboratories.com account. 

Ask them to send the funds and then email us indicating which product and # of bottles they are seeking to purchase. 

When a customer confirms they have made a manual PayPal payment, you will need to do the following steps:

  1. Reply to the customer using the SR: PayPal Order Processed
  2. Make clear and concise notes on the ticket. Assign the ticket in active to the fulfillment team.

3. Post a message the urgent fulfillment channel of Slack. 

Hi @Gretchen, (DML/SCS/RME) customer Name / Email address / Ticket number has reported making a Paypal payment for XX bottles of (PRODUCT) in the amount of $XX.XX. 

Please verify payment and arrange for shipment, thank you! 

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