LL - Order returned to warehouse

Return process:

Customer asks for return/refund.

We send return instructions.

Customer emails us that they've returned but do not provide a return tracking number as indicated in the return instructions.

Or customer does not contact us for several days-weeks, then says they returned the package to the warehouse w/o contacting us. 

First, look up their order in the warehouse interface and look to see if it has been marked as returned. If so, arrange for a refund to be made for their returned items. 

If a return has not been logged, ask them to forward us their return tracking so we can expedite their refund. 

Once the customer provides tracking and we can see the order is en route, you can set up a refund for the customer. 

If the customer says they do not have a tracking number or becomes escalated, it's ok to take their word that they returned and issue a refund.