LL - Responding to Amz positive customer feedback
Emailing buyers who have left us positive feedback about a product, positive seller feedback or sending us a positive review through Amazon's messaging platform is a great way to get good reviews. Here is a screen capture video with instructions to comment on product reviews. https://www.loom.com/share/f6702163782e4d81a38bdb33f07e8169
Doing this shows the buyer and other potential customers that we care. And it helps optimize the listing for internet searches by using keywords. (helps people find us easier on amazon).
1. Emailing buyers who leave positive seller feedback:
https://www.loom.com/share/29b2e58ee9c5402fa8ef2aa20e4c0694
2. Emailing buyers who share positive feedback on their own: https://www.loom.com/share/e189cb2a1fc34023873bf9a274cf64e2.
Look for messages or emails that have positive feedback about our product.
Respond with the template below and ask if they will leave a review.
Paste their comments into the email so they can copy/paste it easily.
This one is for VitaCell+ (you'd replace the product name and the review link for each product)
Saved reply title in HelpScout: Feedback Customer (pos) - VitaCell+ Positive Product Review
Hi {%customer.firstName,fallback=%},
Thank you so much for taking the time to share your positive feedback about VitaCell+! I'm beyond happy to hear that you love it as much as we do. I put my heart and soul into this company so it means the world to me to receive such positive feedback — thank you so much for sharing.
I believe that your feedback is especially valuable because it highlights your satisfaction with the efficacy of our product. I think this could really help people... and it could really help us too!
Would you mind doing a ‘copy and paste’ of your feedback as a review on the VitaCell+ page on Amazon here?
here's what you wrote:
“(Customer feedback content.)”
Reviews are the lifeblood of our brand… they validate product and service value, help to create awareness, and add experiential value to the customer. This would be a huge deal for us... Either way, thank you for your consideration and I sincerely hope to stay in touch.