LL - How to issue a partial refund in Sticky
If the order is located in Sticky.io:
- Open the SI order you are issuing a partial refund against.
- Scroll down until you find the Void/Refund line
- If a partial refund, change the dollar amount shown in the box to $10.00
- Hit Refund
- A pop-up window will have you confirm that you want to take this action.
- A final pop-up window will let you know whether this action was successful.
- Re-review their SI orders in full to see the refund applied. You should see both Approved and Refunded logos in the Status area.
If the order is located in Shopify:
- Look up order via order number, customer name or email
- Open order
- Click the Refund button at the top
- Enter the amount to be refunded
- Send the customer a notification
- Double-check the history at the bottom of the order to make sure it all looks correct
- If the refund is for a recharge subscription - you will need to assign it to Gigi as a CHO ticket - so that it can also be refunded in the payment gateway - otherwise, the refund will appear to process in recharge, but will not actually be refunded back to the customer card.
Email the customer a personal confirmation.