LL - Creating the ultimate customer experience Lesson 7

HeroCo Culture: Creating the ULTIMATE Customer Experience

The customer experience we’re creating is: when one of our customers interacts with a member of the CH team, that person meets a friendly expert, who is professional, gracious, highly capable and offers supportive focused care.

expert |ˈekˌspərt|noun  a person who has a comprehensive and authoritative knowledge of or skill in a particular area: experts in child development | a financial expert.

friendly |ˈfrendlē|adjective  ( friendlier , friendliest )kind and pleasant: they were friendly to me | she gave me a friendly smile.• [ predic. ] (of a person) on good or affectionate terms: I wasfriendly with one of the local farmers.

professional |prəˈfeSHənl| adjective  [ attrib. ] of, relating to, or connected with a profession:young professional people | the professional schools of Yale and Harvard.

gracious |ˈgrāSHəs|adjective courteous, kind, and pleasant: smiling and gracious in defeat.• elegant and tasteful, esp. as exhibiting wealth or high social status: the British painter specialized in gracious Victorian interiors | gracious living.

capable |ˈkāpəbəl|adjective  (capable of doing something) having the ability, fitness, or quality necessary to do or achieve a specified thing: I'm quite capable of taking care of myself | the aircraft is capable of flying 5,000 miles nonstop.• open to or admitting of something: the strange events are capable of rational explanation.

supportive |səˈpôrtiv| adjective  providing encouragement or emotional help. giving support. providing sympathy or encouragement: His family was supportive of his attempts to be a writer. providing additional help, information, etc.; auxiliary: manufacturers of supportive materials. Medicine/Medical . helping to maintain a normal physiological balance, as by the intravenous demonstration of required nutriment.

Happy 

Healthy

Articulate

Punctual

Professional

You