LL - TSM - How to issue a void

How to process a void in Sticky.io:

1. Locate the member's full billing record in Sticky.io.

2. Click on the Order ID you are refunding or voiding.

3. Scroll to find the Void/Refund line and hit Void.

A confirmation popup will appear asking if you would like to refund and you would then select the affirmative to go forward with the refund of that charge. A further confirmation notification will show after the refund has been processed letting you know whether the transaction refund was successful or not. Click Close to get back to the customer's record.

From there, you can see that the action has been processed by scrolling down slightly to see the dollar bill with a minus sign inside a red circle in the Status. You can also verify that this processed by scrolling further to see there is no dollar amount left to be refunded, and additional by going back to the customer's billing listing, where the Transaction Status will show as Void/Refunded. 

4. Repeat this process for every void you are processing. 

5. If there are no programs remaining, click the checkbox next to one of the order id's you refunded, and hit blacklist. 

6. Unsubscribe them from receiving emails related to the program you have cancelled. If they are receiving full refunds, add them to the Do Not Email database. 

7. Remove their program(s) you cancelled and/or membership in full if they received a full refund in TSM Academy. If they got a full refund, look up the account in People, and then click on the three dots on the far right of their record row. Then hit Delete, and confirm.

Void's do not result in a completed charge a subsequent credit. Any pending pre-authorization they see on their statement will go away in 1-3 days. The funds go back into their available balance as if the charge never happened.