LL - Fulfillment Shipping, setting the right expectations

Fulfillment Expectations

When a new order is placed,  it is held in ShipStation for no more than 12 hours. This means it will take no longer than 12 hours from when the order is placed by the customer to when our fulfillment center receives the order to prepare it for shipping.  Once we release the order from ShipStation, if the warehouse recieves the order before 2 pm CST it will typically be processed for shipping that same day. 

It will take approximately 5-7 business days to be delivered to a customer living in the US, 14-21 business days to Canada, and 21-30 business days to AU/CA depending on where the customer is located, unless the postal carrier is experiencing delays. 

Delays in shipping are the single biggest operational driver for driving chargebacks.

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