LL - RME SolvPath Information

• Track Orders: Customers can monitor the status of their orders in real-time.
• Manage Shipments: They can track shipments and get updates on delivery.
• Edit or Cancel Orders: Before an order is shipped, customers have the flexibility to make changes or cancel it.
• Initiate Returns & Refunds: Customers can start the process for returning items or requesting refunds.
• View Order History: They have access to their complete order history for reference.
• Update Accounts and Billing Information: Customers can manage their personal information and billing details.

• Access FAQs: They can view frequently asked questions to find quick answers.

• Automated Follow-Up: If the only communication received is through SolvPath, we do not send a separate follow-up email. Instead, we change the profile to the customer and note their actions and ours accordingly.
• Manual Intervention: Emails from SolvPath may require manual intervention, such as updating access permissions or removing access from other systems like MM.
• Organic Emails: If a customer sends an organic (non-SolvPath) email along with using SolvPath:
• Ticket Integration: We merge the tickets to streamline communication if there is also a SolvPath ticket.
• Confirmation of Actions: We reply to the customer, confirming that their requested actions  (order changes, refunds, etc.) were successful.