LL - Helping a customer with multiple declined orders
if a customer contacts us and says they can’t get their order to go through we see that it has declined more than once - follow these steps in this order (1, 2, then 3).
If in sticky - check the reason for the decline in the notes at the bottom (there is a separate article concerning the reasons orders decline).
- Confirm the customer card info by phone (maybe is something wrong).
- Offer to place the order with them over the phone.
- Suggest the customer contact their bank if you have confirmed their information is correct and attempted to place another order.