LL - Complicated Product Questions Workflow

This workflow has been set up to provide assistance with Complicated Product Questions. 

What is a complicated product question?

It's a question that typically can't be answered by viewing the main Faq for the product (Ingredients, Usage, Label article) or a question that is going to take lengthy research to answer. 

First - 

Select the workflow dropdown Complicated Product Question - Y

Doing this will send an email to the customer letting them know their question make take a bit of research and we'll reply to them as soon as possible. 

It will then assign the ticket to the Health N Nutrition Team in Help Scout so members of that team can begin working on a reply. 

View this for details: https://www.loom.com/share/6b714d26a38f49a193d6dae919e2570a