LL - TSM Welcome Call Script
Voicemail Script
Hi, HIS NAME this is MY NAME from The Social Man Customer Happiness team. I just wanted to take this opportunity to welcome you as a new member.
I’m thrilled you’ve joined us, and I wanted to make sure you knew how to reach our Customer Happiness team if you need us along the way.
You guys are the most important part of what we do, and we are here to support our members 24 hours a day, 7 days a week.
Our email address is mail @ the social man . com
or you can call us at 1 (888) 405-1915
You can also visit our self help portal at help dot the social man dot com
Again, HIS NAME, we couldn't be happier that you've joined The Social Man, and I hope you are having an outstanding day!
We look forward to hearing your success stories soon!
Live call script/guideline
Good Morning/Afternoon, NAME, my name is {AGENT} with The Social Man Customer Happiness team. Nothing is wrong with your recent order but is it a good time to talk?
Great! Thank you so much for taking my call today. I'm just calling to thank you for joining The Social Man as a new member. I’m thrilled you’ve joined us, and I wanted to make sure you knew how to reach our Customer Happiness team if you need us along the way.
Is there anything I can do for you today?
If you have do any questions along the way or need our assistance with anything, we are standing by 24/7. Do you want to write down our email address and phone number just in case?
mail@thesocialman.com
or
1 (888) 405-1915
You can also visit our self help portal at help dot the social man dot com
Thanks so much for your time today! Again, Welcome to The Social Man, my name is (NAME), and I hope you have a great rest of your day, HIS NAME!
cc: https://docs.google.com/document/d/1wj8ikYOrI93gGguK8Kr5sr9k_8AddQUc5aOxkFUYqvw/edit?usp=share_link