LL - Live Welcome Call Script

Customer with a SUBSCRIPTION --

note: if the customer has a subscription please identify their order as AUTOREFILL - this helps those who may not realize they are on a subscription know before they get their next refill!

VOICEMAIL Script:

Hi {Customer Name}

Introduce BRAND, and yourself : My name is (Agent) from Sun Coast Sciences.
Welcome the customer to SCS: I called to personally thank you for your AutoRefill order of (PRODUCT).
Provide an order status: Your Auto Refill order has been shipped and should be there soon.
You should have received an email with tracking so you can keep an eye on it as it progresses through the mail system. (PROVIDE TRACKING DETAILS IF AVAIL).
We really appreciate you choosing Sun Coast on your healthy journey.
Provide Contact Details: If you have any questions about your order or need assistance please email us at (mail@suncoastsciences.com or give us a call at NUMBER)
Good bye!

LIVE ANSWER SCRIPT:

Agent: "Hi may I speak to Ms. Smith?

Good Morning, Ms. Smith, my name is {AGENT} with Sun Coast Sciences. Thank you so much for taking my call today. Is it a good time to talk?

I'm calling to thank you for your AUTO REFILL order of (PRODUCT). We really appreciate you choosing Sun Coast on your healthy journey.

If order has shipped - give a shipping update, "I want to make sure you received your (PRODUCT)."

Has it arrived yet? (IF NOT - GIVE TRACKING UPDATE)
IF SO -
Do you have any questions about the product I can answer for you?
How's it going?

Customer: "Great!

"Ok, thanks so much for your time today Ms. Smith!

Again my name is (NAME) and if you have any questions feel free to shoot me an email at (EMAIL) or give me a call at (NUMBER).

Have a great day!

CUSTOMER WITHOUT SUBSCRIPTION --

VOICEMAIL Script: