LL - DialPad CSat Survey Instructions
To view the CSAT reporting in DP (tutorial) Here is how you can find those numbers: https://www.loom.com/share/3770f0a1325d4d6fad461c8ad6b44cb3
Great =1, Okay =2, Poor =3
Survey PreAmble:
After your call there will be a one question survey about your service today. After your agent disconnects please stay on the line for a brief moment to tell us how we did.
Survey Intro:
Thank you for taking the time to complete this 1 question survey. It will take no more than a minute of your time.
The information obtained will be used to improve your future customer service experience.
Please listen to the entire instructions before responding.
In a moment I will ask the question. You will be asked to press a number that corresponds with your level of Happiness after the beep - If your experience was Great Press 1, if it was Ok press 2, if it was Not Good press 3 - If you'd like explain why you chose that response please do so first, then press the corresponding number.
The question is - How well did the agent you spoke with resolve your concern today?
If you'd like to leave a comment you can do so after the beep, otherwise If your experience was Great Press 1, if it was Ok press 2, if it was Not Good press 3 BEEP