LL - TSM PayPal Refund Procedure

Refunds via PayPal eligibility is restricted to:

Those that paid via PayPal
The order was more than 90 days ago and the gateway it processed through was Authorize.net resulting in - Refund ERROR =>: The referenced transaction does not meet the criteria for issuing a credit.
The order was less than 90 days ago, attempts to refund AND void have resulted in an error message, and only after Gigi or Zel have confirmed with that customer no disputes have been lodged.

The Customer Happiness Specialist who receives the PayPal email address for refund should:

Perform any necessary in-house related tasks needed in SI (such as blacklisting when appropriate), Maro (list / journey changes or adding to DNE) and in MM cancel/revoke access to the thing being refunded, or all if refunding in full - but leave the account, do not delete it
Respond to the member using SR "Orders - PayPal Info Received For Refund"
Assign to Gigi with a detailed note using NOTES ENTRY and keep the ticket in Active status

If the member sends in a PayPal.me link, please reply to get the email address associated with the account instead.

Gigi logs into PayPal to Send the money to that email address, in USD, and from the PayPal balance. If a fee is required, that's ok. If there is going to be a fee of higher than $5.99, please let Tracy know about the transaction. After sending, stay on this page - you'll need the message here.

Gigi then replies to the customer to confirm.

This ticket is Closed, assigned to Anyone

cc: https://docs.google.com/document/d/1jnX98RWDFBMhRMcLBDatBpX6AB8kIq-9RuwZefedk4A/edit?usp=share_link