LL - Recharge refunds

• Refunds for auto-renew orders processed inside recharge should be assigned to the Refund Team to process. The reason is, that many refunds in recharge do not transfer to our payment gateway (stripe) correctly, so while the refund appears to have been processed in ReCharge the customer never receives the funds back in their account. The Refund Team has to manually check each recharge refund in stripe to make sure it is completed. 

Actions to take:

• Confirm the amount to be refunded.
• Note your HelpScout ticket via the CHO Note Template with details including the order ID, the subscription details, how much the Refund Team needs to refund, etc, and assign the ticket in active status to the Refund Team for further assistance.
• This is not considered an urgent need so you do not need to send a Slack message in the Urgent Billing Channel.