LL - Recharge refunds

  • Refunds for auto-renew orders processed inside recharge should be assigned to Gigi to process. The reason is, many refunds in recharge do not transfer to our payment gateway (stripe) correctly, so while the refund appears to have processed in recharge the customer never receives the funds back in their account. Gigi has to manually check each recharge refund in stripe to make sure it completed. 

Actions - 

  • Confirm the amount to be refunded with the customer - 
  • Note your HelpScout ticket with details including the order id, the subscription details, how much Gigi needs to refund  etc and assign the ticket in active status to Gigi
  • This is not considered an urgent need so you do not need to slack her. 
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