LL - Processes to Combat Fraud

Call back procedure for doubts about very large orders:

• Anything over $1000
• We want to validate their email, name, etc on social media, or find something about them that can prove they are an honest customer.
• “Hey, really glad to have you as a customer, can we ask for a provision of an email”
  • Search for that email online, look for quick thing about their social media presence, “we’re going to validate this and this”, then you’ll get a hangup if it’s fraudulent.

Validate orders by scanning large orders for things that look dodgy. Things to look for vary and are different for every offer - common things, shipping and billing address being different

Often times, scammers will put in one small order as a test , and then the second order is large to take advantage of fraud…

Smart tags are used in Desk to differentiate escalated cases, do not mail, customers who have put in a large order, to extract testimonials, great customers, etc.