LL - Pitney Bowes Warehouse Access Log-In

How to login to Pitney Bowes-

How to view a shipment

Go to: The fulfillment Tab, click on Shipments, then search, click the today dropdown for a detailed search

What do the statuses mean?

Received - New order has been received (changes can be made by the Fulfillment Specialist during this status)
Printed - The label has been printed (too late to make changes)
Verified - Contents of the package have been verified as correct
Shipped - A tracking number has been assigned and shipping confirmation will be generated
Returned - The shipment has been returned
INVHOLD - The shipment is on hold due to an inventory issue
Other "HOLD" status - reasons vary, usually a shipping method issue
BACKORDER - The shipment is on hold due to an inventory issue

What if I need to make a change to a shipment, or have a shipment cancellation request?

Continue to use Order Desk just as we do now, understanding these rules:

Changes can be made to shipments while they are in Received, INVHOLD, Hold, Badaddress, and Backorder status only - our fulfillment specialists are the only team members with access to make changes.
For shipments in RECEIVED status, you will need to send an urgent Slack as well as create a CHO ticket in HS. Do not confirm with the customer that a change can be made during this time.
For INVHOLD or HOLD statuses, these are handled as non-urgent requests, create a cho ticket, and they will be completed the same day/before any inventory is released/shipped.