LL - DialPad How to send an SMS text
Whether it's SMS, MMS, or chat between Dialpad users, read on to learn how to keep the lines of communication open from anywhere.
Messaging in Dialpad vs SMS and MMS
Messages sent through Dialpad are sent via an internet connection. If the contact you're messaging isn't a Dialpad user, messages are sent via traditional SMS/MMS-based networks.
In either case, sending and receiving messages is completely free as part of your account.
Note:
Messages sent to a non-Dialpad number, have a character count limit of 1,500 characters.
Send An SMS
We always send texts from the outbound line for the brand you are representing (SCS outbound or DML outbound). Sending from this number allows the customer to receive the text (our toll-free 800's don't have text service) - and allows the customer response to arrive in helpscout!
From the Dialpad app, select the drop-down button next to Make a Call and choose Send a Message.
Enter a contact's name or number, then start typing the message.
https://help.dialpad.com/hc/en-us/articles/115003073123-Send-a-Message